• Seeing beyond, staying beside
  • We clear your view
  • Together we can go places
  • Follow your own current
  • We blend out
  • Make it lean
  • Proven results
  • Explore the unseen
  • Greatness starts small
  • We manage your risks
  • Executing bright ideas
  • Simplify complexity


Synfra Gemma, 7,500 active users and 600,000 workflow transactions in 6 months time.

Yellowtail SA's offices were situated next to the 2010 World Cup Fan walk, and it was interesting to watch as a new pedestrian walkway was laid in preparation for the event at great expense, and then broken up almost weekly running up to the competition, as another set of infrastructure piping was laid in the same street. This is what Synfra, using our Gemma software, helps to avoid in the Netherlands.

A collaboration between many of the major utility network operators in the south of the Netherlands, Synfra helps coordinate the roadwork activities of these companies, and the Gemma application allows Synfra to manage multiple workflow processes for utility installations from request to execution. The aim is to improve customer satisfaction, to reduce costs and inconvenience, to improve communication between utility companies, municipalitiesand contractors, to encourage more participation, and to provide accessible information on construction activities in public spaces.

The application supports 15 different user roles in 6 inter-related Workflows. It integrates GoogleMaps for location selection, geo-coding and work overview plotting, webservices.nl for postcode/address lookups, and provides a webservice API for ERP integration. Workflows automatically create work items for Water, Electricity, Gas, Telecoms, Cable and City Heating utility companies at a requested location, notify the interested parties, and route them accordingly for processing. Contractors, Municipalities, Network Operators and Coordinators interact to process the work items into Work Orders which are executed and verified, along with document attachments and required reports such as Bills of Materials, Specifications, and Paving Reports. At several stages automated report notifications and confirmations are emailed to workflow participants, and the system provides comprehensive exporting and reporting of data.

Currently there are around 7,500 active users and clients in Production, and in the six months Release 1 has been live the system has processed over 600,000 workflow transactions. Release 2 is scheduled to go live on 17th December, and the team is currently already developing Release 3 for early 2011 release.

Andrew Coote Project Manager - Synfra Gemma